Returns/Options to cancel
By law, customers within the European Union have the right to a ‘cooling off period’ within fourteen working days of their purchase being delivered during which the contract can be cancelled.
To cancel a contract you must inform us in writing by email.
You must return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Once we have received and inspected the returned Product(s) we will process your refund as soon as possible and in any case within 14 days of the day you have given notice of your cancellation provided the Product(s) have been returned to us in the same condition as delivery. In this case we will refund the price of the Product in full, including the cost of sending the item to you up to our cheapest delivery method (we will not refund premium delivery surcharges). You are responsible for the cost of returning the item to us. We recommend that you return all items to us via recorded delivery as we will not be liable for any damage or loss whilst in transit.
If you return a Product to us outside of the 14 day period because you claim it is defective we will examine the returned Product and if you are entitled we will notify you of our intentions to either repair, replace or refund via email within a reasonable period of time. We will usually process your repair, replacement or refund as soon as possible and, in any case, within 30 days of receiving the defective Product. In these cases we will refund the cost of the Product, the delivery to you and up to £3.50 of the cost of return to us (proof of carriage cost will be required).
Refunds to you will be made using the same payment method you originally used when purchasing the Product(s).